Privacy Policy

1. Who We Are

The Services are operated by Lanoto Solutions Inc.

For privacy-related questions, requests, or concerns, you may contact us at:

2. Age Restriction

The Services are intended for adults only. You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Services.

We do not knowingly collect personal information from anyone under 18. If you believe that a minor has provided us with personal information, please contact us at [email protected] and we will take appropriate steps to delete such information.

3. Information We Collect

We may collect the following categories of information.

3.1 Information You Provide to Us

When you use the Services, we may collect information that you provide directly, including:

• name;
• email address;
• phone number, if provided;
• account or login information;
• quiz answers;
• preferences and selected goals;
• information you enter into forms, reflection tools, check-ins, or other interactive features;
• messages, notes, or other information you share during text-based support;
• information you share during voice check-ins, if you use voice-based features;
• information you share with your personal companion through the Services;
• support requests and messages you send to us;
• any other information you choose to provide.

Some quiz answers, check-ins, reflection inputs, or support communications may relate to your mood, personal goals, life situation, habits, preferences, self-reflection topics, or areas where you would like support. You should not provide information that you do not want us to process.

3.2 Payment Information

If you purchase access to the Services, payment processing is handled by third-party payment providers, such as Stripe.

We may receive limited payment-related information, such as:

• payment status;
• subscription status;
• transaction ID;
• purchase amount;
• currency;
• billing email;
• payment method type;
• timestamps related to purchase, renewal, cancellation, or refund.

We do not store your full credit card number or full payment credentials on our servers.

3.3 Information Collected Automatically

When you access or use the Services, we and our service providers may automatically collect certain technical and usage information, including:

• IP address;
• device type;
• browser type;
• operating system;
• referring URLs;
• pages viewed;
• buttons clicked;
• quiz and funnel progress;
• session activity;
• approximate location based on IP address;
• cookies, pixels, and similar tracking technologies;
• crash logs and diagnostic information;
• advertising and analytics identifiers, where applicable.

3.4 Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to:

• operate the website;
• remember preferences;
• understand how users interact with the Services;
• measure marketing performance;
• improve user experience;
• detect fraud or misuse;
• deliver or measure advertising, where permitted.

You can control cookies through your browser settings. Some parts of the Services may not function properly if cookies are disabled.

4. How We Use Your Information

We may use personal information for the following purposes.

4.1 To Provide the Services

We use your information to:

• operate the website;
• process quiz responses;
• generate personal insights;
• prepare and provide your personal support path;
• provide personal companion support, where available;
• provide a guided support experience;
• provide reflection tools and suggested next steps;
• provide text-based check-ins, where available;
• provide voice check-ins, where available;
• support communication with your personal companion, where available;
• maintain your account;
• provide continued access to purchased features;
• process payments, subscriptions, cancellations, and refunds;
• provide customer support.

4.2 To Personalize Your Experience

We may use your quiz answers, preferences, check-ins, and activity to personalize:

• your insight summary;
• your personal support path;
• recommended topics;
• reflection tools;
• suggested next steps;
• the structure and tone of the guided support experience;
• available support options, including text-based or voice check-ins where offered.

4.3 To Communicate With You

We may use your contact information to:

• send service-related messages;
• provide purchase confirmations;
• send subscription or billing notices;
• send check-in reminders or support-related notifications;
• respond to support requests;
• notify you about changes to our Services, Terms, or policies;
• send marketing communications, where permitted by law.

You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us at [email protected]

4.4 To Improve and Protect the Services

We may use information to:

• analyze usage and performance;
• improve the Services;
• test new features;
• detect bugs or technical issues;
• prevent fraud, abuse, spam, or unauthorized access;
• enforce our Terms;
• comply with legal obligations.

4.5 Advertising and Analytics

We may use analytics and advertising tools to understand how users find and interact with our Services and to measure the effectiveness of our marketing.

Depending on your location and applicable law, you may have the right to opt out of targeted advertising or certain tracking technologies.

5. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, we rely on one or more of the following:

• performance of a contract with you;
• your consent;
• our legitimate interests, such as operating, improving, securing, and marketing the Services;
• compliance with legal obligations;
• protection of legal rights and prevention of fraud or abuse.

6. Personalization

The Services may use automated tools and internal review processes to process quiz answers, preferences, check-ins, and usage activity in order to generate personal insights, recommendations, reflection tools, suggested next steps, and a personalized support path.

These tools and processes are used to personalize the Services and improve the relevance of your guided support experience. They are not used to make decisions that produce legal or similarly significant effects about you.

If you believe that a generated insight, recommendation, or support path is inaccurate or inappropriate, you may contact us at [email protected]

7. How We Share Information

We do not sell your personal information.

We may share personal information with the following categories of recipients.

7.1 Service Providers

We may share information with vendors, contractors, and service providers who help us operate the Services, including providers of:

• hosting and infrastructure;
• analytics;
• payment processing;
• customer support;
• personal support operations;
• text and voice communication tools;
• email and messaging;
• fraud prevention;
• security;
• advertising and marketing measurement;
• data storage;
• product functionality and personalization.

These providers are authorized to use personal information only as necessary to provide services to us or as otherwise permitted by law.

Where the Services include personal companion support, text-based check-ins, or voice check-ins, authorized members of our team or contracted service providers may access relevant information only as needed to provide, operate, support, improve, or protect the Services.

7.2 Payment Providers

If you make a purchase, payment information is processed by third-party payment providers such as Stripe. Their processing of payment information may be subject to their own privacy policies and terms.

7.3 Legal and Safety Reasons

We may disclose information if we believe it is necessary to:

• comply with applicable law, regulation, legal process, or government request;
• enforce our Terms or policies;
• protect our rights, property, users, or the public;
• detect, prevent, or address fraud, abuse, security, or technical issues;
• respond to lawful requests from banks, payment processors, card networks, regulators, or law enforcement.

7.4 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.

8. International Data Transfers

We may process, store, and transfer personal information in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

Where required, we use appropriate safeguards for international transfers, such as contractual protections or other legally recognized transfer mechanisms.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• provide the Services;
• maintain your account;
• process payments and subscriptions;
• provide support;
• comply with legal, accounting, tax, and reporting obligations;
• resolve disputes;
• prevent fraud or abuse;
• enforce our agreements.

We may retain certain records for longer periods where required or permitted by law.

We may also anonymize or aggregate information so that it can no longer reasonably identify you. We may use anonymized or aggregated information for analytics, product improvement, research, or business purposes.

10. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• access personal information we hold about you;
• request correction of inaccurate information;
• request deletion of your information;
• object to or restrict certain processing;
• withdraw consent, where processing is based on consent;
• request a copy of your information;
• opt out of certain marketing communications;
• opt out of certain targeted advertising or profiling, where applicable.

To exercise your rights, contact us at:

[email protected]

We may need to verify your identity before completing your request.

11. Privacy Rights for Users in the European Economic Area, United Kingdom, and Similar Jurisdictions

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar privacy laws, you may have additional rights, including:

• the right to access your personal data;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to data portability;
• the right to object to processing;
• the right to withdraw consent;
• the right to lodge a complaint with a supervisory authority.

12. Privacy Rights for Users in the United States

If you are located in the United States, certain state privacy laws may provide additional rights, which may include:

• the right to know what personal information we collect, use, disclose, or share;
• the right to request deletion;
• the right to correct inaccurate personal information;
• the right to opt out of targeted advertising;
• the right to opt out of the sale or sharing of personal information, where applicable;
• the right to limit use of sensitive personal information, where applicable;
• the right not to be discriminated against for exercising privacy rights.

We do not sell personal information for money. However, some advertising or analytics activities may be considered "sharing" or "targeted advertising" under certain state privacy laws.

To exercise applicable rights, contact us at:

[email protected]

13. Marketing Communications

If you provide your email address or phone number, we may contact you with service-related messages, including account notices, billing updates, support messages, check-in reminders, and, where permitted, marketing messages.

You may opt out of marketing emails by clicking the unsubscribe link in the email or contacting us at [email protected].

If we send SMS messages, message and data rates may apply. You may opt out of SMS messages by following the instructions provided in the message, where available.

14. Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.

15. Third-Party Links

The Services may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties.

If you visit a third-party website or service, your activity is governed by that third party's own terms and privacy policy.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we will revise the "Last Updated" date above.

Your continued use of the Services after an updated Privacy Policy becomes effective means that you acknowledge the updated policy.

17. Contact Us

For questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us at: